Patient-Reported Outcomes

The knowledge-enabled hospital

Recent developments in mobile electronic data collection have revolutionised the way in which patients can express their opinions about treatment received.

Trusts now have the opportunity to use this data to stimulate improvements in the delivery of care, and the behaviour patterns of staff, with a measurement mechanism in place to determine effectiveness.

Change Management Group has the experience to assist trusts to use patient reported data pro-actively to improve the patient experience, and in turn, the trust’s performance.

Management of PRO data should be a powerful tool in the implementation of the trust’s strategic development priorities.

• Managers are able to move from problem resolution to problem prevention, using reliable predictions determined from reliable and timely performance management information
• Staff are more engaged in the pro-active achievement of performance targets
• Staff are better informed and performance measurement is more transparent